Chai is like a cup of cocoa – comforting, warm and relaxing. In summer, it’s a tall cold glass on a hot day, a perfect alternative to a milk shake. The ideal Chai should be rich, creamy with the fully developed taste of Tea, Milk & Spices. It shouldn’t be too watery or sugary-sweet. Often this is what you find at many coffee shops and large chain quick-service establishments. Why? Because, more often than not, they use powders or syrups or concentrates whereas we start with Real Tea. The aim is to produce a balanced cup where all 3 elements can be tasted individually yet combine together into one delicious taste. What is Chai? Typically, it's a black tea with milk, spices and sugar.